Everything you need to know about receiving your order.
ODSY delivers jewellery orders across South Africa using trusted courier service PAXI.
Delivery availability may depend on your location and the courier service selected at checkout.
PAXI collection-point delivery: Customers select a participating collection point that is nearest to them.
PAXI Doorstep delivery is available across South Africa.
Orders must be successfully paid before they can be prepared for dispatch.
Order processing times will be confirmed before live orders begin. Processing time is separate from the courier's delivery estimate.
PAXI Standard service has an estimated transit time of 7–9 business days, while PAXI Express has an estimated transit time of next business day. These estimates are subject to confirmation.
Delivery times are estimates rather than guaranteed arrival dates. Public holidays, courier disruptions and destination availability may affect delivery.
Shipping fees are displayed during checkout before an order is placed.
Any free-shipping promotions or qualifying order thresholds will be communicated when finalized.
Customers can access their ODSY account to view available order information.
Courier tracking details are provided with the email order confirmation.
If your order is delayed, arrives damaged or is delivered incorrectly, please contact ODSY with your order reference and a description of the problem.
Customers should check that their delivery address and contact details are correct before completing checkout.
Need help with your delivery?
Visit our Contact Us page for support information.